Refund policy

Shipping Policy: Please allow 1-3 business days for processing and 3-7 business days for delivery. If you need expedited shipping, please contact us for additional options and fees.
Return Policy: If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to help us understand the problem. Pls Note to take A Continuous opening video from all four sides in order to be eligible for return only due to breakage or wrong product received.
Kindly Note: we follow a Non-refundable and non-returnable policy. Unless as decided by Melting aura with set rules and regulations as mentioned above. Items must be unused and in their original packaging to be eligible for return. We will issue a refund to the original payment method or provide with a Coupon to avail your amount, minus any shipping fees, once we receive and Inspect the video.
Privacy Policy: We value your privacy and will never share or sell your personal information to third parties. We may collect information such as your name, email address, and shipping address to process your orders and communicate with you about our products and promotions. You can opt-out of receiving promotional emails at any time.
Payment Policy: Currently We accept Cash on Delivery orders in case you want to pay online you Can Contact our team and we will accept your payment to an online portal. We do Not Refund Any payments or amounts.
Quality: We use only the finest ingredients, including natural soy wax, cotton wicks, and premium essential oils, to ensure that our candles burn cleanly and evenly. All quality checks are made in order to make sure That you are left with a Quality Experience
Candle Care: Candle care refers to the proper maintenance and precautions taken when using candles to ensure their safety, longevity, and optimal performance. It involves taking measures to prevent potential hazards and damage caused by candles, such as fire, burns, and wax spills

Trim the wick: Before lighting a candle, make sure the wick is trimmed to about 1/4 inch. This will help the candle burn evenly and prevent the flame from getting too large.
Avoid drafts: Candles should be placed away from drafts, such as open windows or air conditioning vents, as these can cause uneven burning or even extinguish the flame.
Burn the candle for the right amount of time: A candle should be burned for at least one hour per inch of its diameter to allow the wax to melt evenly. If the candle is not burned long enough, a tunnel can form in the wax, which can cause the candle to burn unevenly.
Extinguish the flame safely: To extinguish a candle, use a candle snuffer or gently blow it out. Avoid using water to extinguish a candle, as this can cause hot wax to splatter.
Store candles properly: Candles should be stored in a cool, dry place away from direct sunlight or heat. This will help prevent the wax from melting or the colour of the candle from fading.

All Candles are Handmade and Hand poured, so there might be slight variations in colour, and look.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.